Change / return policy

  • The goods acquired on our web shop www.silueta.lt can be changed / returned during 14 days after purchase. If you are not happy with the product you bought please inform us by email info@tylaris.lt indicating the order number and reason of change/ return and we will inform you about the further procedure.

    Within 14 days after the purchase you can:

    • Change the acquired item to other size / color / model.
    • Return it and receive your money back.

    We accept the items for exchange/return:

    • In clean, unworn, unwashed condition, with original tags intact and original packaging.
    • All SOLIDEA products (compression hosiery and sleeves, anticellulite products) can be changed or returned only if the packaging is not damaged, protective labels are intact and the product was not tried.
    • We reserve the right to refuse returned items that are not in pristine and new condition.
    • When returning the goods, the Buyer is responsible for proper packaging of the item so that it is not damaged during shipment. The Seller is not responsible for parcels that have been shipped improperly and are therefore damaged during shipping.

     Please note, that you are responsible for all related shipping costs. In case of return the shipping costs are deducted from the returned amount.